The term ‘Sophie Sews’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 Torridon Close, Woking, Surrey, GU21 3DB. The term ‘you’ refers to the user or viewer of our website.
Fabric: no fabric will be ordered until a 70% deposit is paid into the Sophie Sews bank account. All fabric is cut to length, therefore no refund can be given or order changed once the fabric is ordered.
Payment Terms: a 70% deposit is required when new orders are taken. The balance is then settled on completion of each room.
Delivery: All orders take between 2 and 8 weeks depending on the items ordered. A completion date will be arranged once all the components (i.e. fabric) have been received and poles/rails have been ordered
Order: Sophie Sews reserves the right to withdraw this estimate without notice.
Goods purchased with Sophie Sews remain the property of the Company until paid for in full.
All Curtain Poles, Curtain Tracks and Roman Blind cassettes carry a 5-year warranty.
Labour is guaranteed for 18 months so long as the items have been used for the purpose intended. Any maintenance due to mis-usage will incur a call-out charge of £50
Any photos taken during the project, whether in situ or not, may be used for marketing and publicity purposes.
All goods will arrive packaged in cardboard boxes and/or plastic wrapping. Due to new laws we ask that all of this rubbish is disposed of by the client. If you would like us to take the rubbish away please instruct us before we arrive, there will be a £15 charge for this.
If you would like our work fitted, we have an extremely experienced, professional fitter. If you would like your work fitted outside of this time please let us know at the point of ordering, so we can make arrangements.
Prior to fitting please make as much space as possible around the window/work site, removing ornaments, furniture if necessary. It can be extremely nerve wracking for professionals to come into someone’s house and start moving a very precious vase from a window sill!