Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and cookies policy govern Sophie Sews’s relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Sophie Sews’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 Torridon Close, Woking, Surrey, GU21 3DB. The term ‘you’ refers to the user or viewer of our website.

Terms & Conditions of Sale

Quotes:

  • Sophie Sews Ltd (hereafter Sophie Sews) reserves the right to withdraw a quote/estimate without notice.
  • Design information will be clearly stated on your quote. It is your responsibility to ensure you have read and understood all the details of your quote before accepting.
  • If you would like your curtains hung in a certain position, examples of this include but are not limited to: covering a curtain track, hung so they do not touch the floor, curtains to reach wall to wall, this must be included in the description of your quote. No liability is accepted for these requirements not being met if they are not stated in the final quote you accept.
  • Quotes are valid for 1 month, if you want to proceed after this time we can supply a new quote where price increases may apply, reflecting price changes from our suppliers.
  • Once you click the ‘accept’ button on your quote the contract between yourself and Sophie Sews becomes legally binding.
  • A 70% non-refundable deposit is required before work on your order can begin.

Fabric:

  • Fabric batches can differ in colour, the sample we send you or the fabric book we show you can differ in colour from the fabric batch used to make your made to order product.
  • Fabrics with a percentage of linen in the composition will appear naturally creased, if this is not your desired look you must raise this with the designer prior to accepting/proceeding with your order.
  • If using COM (customers own material) our production team will not iron or steam the material prior to making, nor will our fitters when installing the curtain or blind.
  • No changes to the design of a bespoke product can be made once fabric has been ordered.

Making:

  • Made to order products take between 2-8 weeks to produce from the time our production team receives the fabric.
  • Blackout lining refers to the type of lining used. This does not guarantee blacking out your entire window/door, light may still leak out around the edges of your curtain or blind.
  • Please be aware that roman blinds may have visible stab stitch marks which sometimes leak light through the blind.
  • Made to order soft furnishings have an 18 month labour guarantee, provided that the item has been used for its intended purpose only. Any repairs or replacements required due to misuse will incur a call out charge of £50 and payment from the client for any repair or replacement work being carried out.
  • Hardware supplied by Sophie Sews has a 5 year warranty provided that the item has been used for its intended purpose only. Any repairs or replacements required due to misuse will incur a call out charge of £50 and payment from the client for any repair / replacement work being carried out.

Fitting/installation:

  • Sophie Sews retains ownership of all items until your final balance payment is made in full.
  • It is your responsibility to ensure all obstacles in your home are removed prior to fitting, Sophie Sews accepts no liability for personal items damaged during fitting.
  • Please be aware that drilling into tiles can cause them to splinter/crack due to the nature of the material. Drilling into tiles is done at the clients own risk.
  • If you are unhappy with the product(s) supplied or fitted, you must inform us of this in writing within 24 hours of the products being delivered/installed.
  • No compensation, discount, or refund will be offered for delays to the installation of your order due to circumstances beyond the control of Sophie Sews. Examples of such delays include, but are not limited to: stock shortages at suppliers, shipping delays from suppliers, fitters being unable to reach your property.
  • If we are hanging curtains on an existing pole or track not supplied by Sophie Sews, Sophie Sews is not liable for any issues with the pole/track which includes but is not limited to: the brackets pulling out the wall or ceiling, pole/track not having enough rings/gliders.
  • Pictures and videos taken of our products (whether in situ or not) may be used for marketing and publicity purposes. Please confirm in writing to the designer if you prefer to not have any photos or videos taken.

After installation:

  • Bespoke products are not eligible for refunds or exchanges under any circumstances.
  • At the sole discretion of Sophie Sews, we may be able to accept change requests to design details of your order once installed, however, there will be an extra charge for this work.

Terms & Conditions of Website

The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Every effort is made to keep the website up and running smoothly. However, Sophie Sews takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Inspired by this transformation?

An excellent and very professional service, there was a very wide selection of fabrics to choose from and some very welcome advice offered when asked for. The fitting of the finished curtains was quick, clean and to a high standard the five stars is without reservation.

David Mulholland
Knaphill

We used Sophie on our Victorian cottage refurbishment project. Our brief wasn’t simple – we wanted blinds made with vintage fabric, and we wanted existing curtains cut down and redesigned – but Sophie was brilliantly accommodating, understood exactly what we were trying to achieve, and delivered what we wanted within budget and well in time for us to move in. We were absolutely delighted!

Sara
Pirbright

The service was excellent and Charlotte was great at advising and helping us choose the perfect fabric for curtains for our Snug room. Once they were ready Kathryn was in touch straight away to arrange the fitting. The fitting team were amazing and did such a good job getting the curtains up in our bay window. We are thrilled with them! Thank you all very much. Helen & Damien Honey.

Helen Honey
Horsell