• 76 High Street Horsell Woking Surrey GU21 4SZ

Returns and Refunds Policy

If for any reason you are not happy with your purchase, you can return it to us and we will refund you the full purchase price. Please be aware that we are unable to refund postage and packaging costs.

This guarantee does not include any made to measure items as products are made to order are not subject to the Distance Selling Regulations.

Returns must be made within 30 days of the purchase date. All items must be unused and in their original packaging. Please make sure your items are securely wrapped.

When we have received your returned items and checked them, a refund will be made to you which will go onto the original payment method used.

Please note:

Returned items should be posted back to us or sent by carrier. Please obtain proof of postage.

If you want us to arrange the collection of your item(s) for return, the use of the carriers will incur a charge of £14.95 per parcel.

Returns Procedure

Please ensure you email us at direct@sophiesews.com to inform us of your intention to return any item(s) prior to sending, making sure you include your order number.

Please write your order number clearly on the package you are returning.
Please return in suitable packaging to avoid damage.
Please post your item(s) to our Returns Department at:

Returns address:
Sophie Sews
76 High Street
Horsell
Surrey
GU21 4SZ